When I signed up as a reseller with RSP - it was acknowledged that everyone who signed up under our reseller accounts were OUR clients. RSP provided a while label service, which kept them anonymous in the background. Many of us even pay for our own DNS clusters to further promote our independent identity.
The references to the term Your Clients is also used multiple times throughout the RSP website - it does NOT say anything about them being RSP clients. LiquidNet is the only other identity mentioned on financial docs as our payment processor.
But now it seems OUR clients details are hidden from us. How can RSP hide OUR own clients details from resellers - this goes against every principle of business proprietorship, which RSP has always promoted to resellers.
Clients sign up under OUR business identity [our reseller domain] making us the principle contact, service provider. As such they become OUR clients - as I again reiterate, is acknowledged multiple times on the RSP website.
In fact, on our resellers store Privacy Policy it clearly says; - This Privacy Policy describes the policies and procedures of [reseller] and its partners - LiquidNet US LLC [and] For the sake of brevity, [reseller], LiquidNet US LLC and LiquidNet Ltd. will be referred to as [reseller] in this document
This clearly acknowledges resellers as an identified party for collecting visitor/client details and therefore gives us the write to have access to them as long as they are not passed on or abused. The privacy policy also permits access to the information via 3rd parties in order to provide services which is how RSP can have access to OUR clients details, even though clients will have never heard of RSP.
In the light of this I suggest RSP re-visit their interpretation of the new privacy policy changes and correctly acknowledge resellers rights to access client information because;
At the moment the interpretation is actually the reverse of what it should be and needs correcting as soon as possible
The references to the term Your Clients is also used multiple times throughout the RSP website - it does NOT say anything about them being RSP clients. LiquidNet is the only other identity mentioned on financial docs as our payment processor.
But now it seems OUR clients details are hidden from us. How can RSP hide OUR own clients details from resellers - this goes against every principle of business proprietorship, which RSP has always promoted to resellers.
Clients sign up under OUR business identity [our reseller domain] making us the principle contact, service provider. As such they become OUR clients - as I again reiterate, is acknowledged multiple times on the RSP website.
In fact, on our resellers store Privacy Policy it clearly says; - This Privacy Policy describes the policies and procedures of [reseller] and its partners - LiquidNet US LLC [and] For the sake of brevity, [reseller], LiquidNet US LLC and LiquidNet Ltd. will be referred to as [reseller] in this document
This clearly acknowledges resellers as an identified party for collecting visitor/client details and therefore gives us the write to have access to them as long as they are not passed on or abused. The privacy policy also permits access to the information via 3rd parties in order to provide services which is how RSP can have access to OUR clients details, even though clients will have never heard of RSP.
In the light of this I suggest RSP re-visit their interpretation of the new privacy policy changes and correctly acknowledge resellers rights to access client information because;
- they are OUR clients.
- our rights provided for, within the Privacy Policy
At the moment the interpretation is actually the reverse of what it should be and needs correcting as soon as possible
Comment