Email notifications - Changing on its own

[clivejo]

So I have this customer who is a bit difficult to deal with. So I like to deal with him in person. In my Resellers Panel, I have turned off renewal and upgrades in his CP. I also had email notifications set to Reseller, as shown in the following screen shot.

This method has worked fine for this past few years, but somehow, sometime during this past year, the settings got changed and the renewal email went to him, instead of me. Needless to say I got an earful from him about wasting his time trying to find a "Renew" button in his Control Panel and why I was sending him spam emails!

Now I'm 100% sure I did not change this setting, as I know what he's like, so the question is, how did it get changed?

Has anyone else noticed this issue?

[clivejo]

Yes, the setting reverted to Client somehow and the renewal email was sent to him, instead of me.