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  • New signup confirmation email.

    Is there a fault or has RSP stopped sending sale confirmations ? I assisted a new signup over a week ago. He received transaction and signup confirmation emails but I, as the reseller, have received nothing ?

  • #2
    Hello,

    Such emails containing customer's data are no longer being sent to the resellers because of changes we have implemented in our system due to the enforcement of the GDPR on 25th of May 2018. More detailed information regarding the case can be found in this article:
    https://blog.resellerspanel.com/onli...ompliance.html

    Let us know if there is anything else we can be of assistance with.

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    • hdelroy
      hdelroy commented
      Editing a comment
      Thanks for explaining Nick, however, rather than stop all the email notifications couldn't the template be modified to just not show the personal data ? then we would still have a notification of the tranasaction type and value.

  • #3
    hi-i need some clarification regarding this please. regarding the free reseller program-if someone purchases a domain or a hosting plan through my site will i be notified via email that my store has received a sale/purchase? thanks

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    • #4
      Hello,

      You will receive notification regarding the payments made through your store, however the invoice containing the payment and personal details of the client will only be sent to the person that has made the payment.

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      • #5
        Originally posted by NickGreen View Post
        Hello,

        You will receive notification regarding the payments made through your store, however the invoice containing the payment and personal details of the client will only be sent to the person that has made the payment.
        Hi Nick, that is the point I queried - I assisted a sale 10 days ago. The customer received notifications, the reseller (me) has received nothing, to date.

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        • #6
          Hello,

          I just received a confirmation from our marketing department that reseller notifications will be modified in the near future and such email notification will be available.

          Best Regards,
          Cvetan Ivanov

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