SS20 Maintenance Procedure Completed Successfully

[Milen]

Resellers Panel would like to inform you that the scheduled *************20 maintenance has been completed successfully. The new backup disk was installed on the system and now a complete backup procedure is currently in progress. The total downtime of the server did not exceed our initial estimates of 30 minutes.

Once again, please, excuse us for any inconveniences that might have been caused by the maintenance procedure.

[Guest]

Milen,

Just how do you define "successful"?
Because not only were the outages longer than 30 min combined, but during the "emergency" backup, server 20 was slow and both on and offline for hours.

As of this VERY moment the server is offline and pages take well over 3 minutes to load.