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  • Web signups

    I have been a reseller for over 10 years as I have found their service, support and feature sets the best value added complement to my web design business. I promote via three sites and according to the stats Unique Vistors are approaching 3000 a month - however : I have never had a successful unattended new signup. I have had to assist every single one of my hosting customers - even friends and family. The Free Trial period which is mandatory has only made it worse. Unless they are guided potential customers get confused - though they do manage to handle the renewals by themselves. Many of my new customers are those who want to break free of GoDaddy and Co but unless I help them over phone or do the signup for them they give up. People who use Free Trials rarely use their real data - I don't so at the end of 30 days they will go elsewhere as they rarely have anything tangible to make them stay. Am I alone with this experience ? I have another multi site customer who's been trying to signup without my assistance for 2 weeks - and have managed two free trials that they aren't entirely convinced about without my reassurance.

    Credit where its due - the best control panel, the best value for money, the best support staff and the best feature set. I wouldn't use anybody else but the unattended web signup process is holding us all back. When will this get a make over ?
    Last edited by Million Nick; 18-02-2018, 09:07 PM.

  • #2
    As far as I understand RSP does not offer a free trail. They do offer a 30 day money back guarantee. However, you do have to provide real details and you do have to pay for the services in advance. Basically, the reason for this is to prevent people who abuse the free offer and could dispute the service for other customers. Therefore, I don't understand what you are trying to say. Where is this Free Trial ? Are you talking about Resellers Panel?
    Last edited by clivejo; 21-02-2018, 11:12 PM.

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    • #3
      Originally posted by clivejo View Post
      As far as I understand RSP does not offer a free trail. They do offer a 30 day money back guarantee. However, you do have to provide real details and you do have to pay for the services in advance. Basically, the reason for this is to prevent people who abuse the free offer and could dispute the service for other customers. Therefore, I don't understand what you are trying to say. Where is this Free Trial ? Are you talking about Resellers Panel?
      Hi Clivejo, the 30 day guarantee is not an issue. The Free Trial account is a more recent introduction - I raised a support ticket to opt out of it last year see quote of response below:

      "30 day trial period is only a test version without the complete services and resources which the account provides.

      Once the client pays the complete price the account is completely active.
      "

      I am LiquidNet/RSP reseller. I use the storemaster theme see store link

      People who use free test accounts quite often use use dummy data for the test. At the end of the trial period they would have to be very motivated to create a valid account and complete payment details. I have to direct sell my sign-ups and this is a confusing step for customers who try to do the signup unassisted

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      • #4
        Feel free to purchase a cPanel reseller account where you can tailor the reselling business the way you deem fit. The free trials have multiplied our revenue times over (when I say we, I mean both resellerspanel and the resellers of course). We don't plan to discontinue it as it will be pretty much cutting off a limb or two... "They will have to be very motivate" Seriously ? How about the fact that you already have the files in place, the domain is pointed over there or even transferred ? The motivation of not having to move again alone is enough I think... Yes the percentage of incomplete signups (after the trial) is significant. But if there was not trial to begin with you wouldn't even have those to begin with... Most resellers provide other services along with the hosting such as design, programming/development of scripts etc. The trial is also great for people that are not sure their projects are going to run on a specific environment either. There is practically no downside of this. And people that use fake details to begin with are not something we are interested in at all... If you catch my drift.

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        • #5
          Thanks for your response yav0r. I can see your side of it. From our side we have to look at ways to increase conversions from visitors to sign ups by working with what we have. Will have to evaluate the CPanel option and what if any pain would be involved in the migration. As it stands we love Hespia, the support and the billing and wouldn't want to lose those.

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          • #6
            If I may Yav hdelroy has a point. So much information is being put on one signup page its confusing for a newbie to signup for the services. Could I suggest a free trial signup button be added along with a purchase services button for consideration? I realize this would create the need for about 3 more signup pages to focus on a free trial its alot of coding, but... A confused potentual client will not order anything. I realize RSP is the provider but these people trying to signup are not just RSP clients They are our own clients too, we recruited them. We want to make money too Yav.
            Last edited by doneritehosting; 23-02-2018, 10:02 PM.

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            • #7
              clivejo, naughty naughty, we offer a 30 day free trial on cloud hosting and semi-dedicated hosting services these days

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              • #8
                Due to legal issues ALL payments are being done from one place, one URL aka the control panel. This is not up for discussion at ANY point or rate, I do hope you understand. Thus the best course of action we could take was to offer the potential clients a trial of the service upfront which is of course costing us enough as it is but that is the way forward. The business model does restrain us legally as the company handling the whole billing aspect of reselling as control over the sector tightens up. And to be honest from my personal perspective this has been an all-good transformation so far.

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                • #9
                  Originally posted by doneritehosting View Post
                  clivejo, naughty naughty, we offer a 30 day free trial on cloud hosting and semi-dedicated hosting services these days
                  yeah I meant to scold him off too but you beat me to it!

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                  • #10
                    I was going to make fun of clive for not knowing about the free trials, but of course, donerite beat us to it as you said, Yav, LOL!

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                    • #11
                      I understand Yav.. Ok another suggestion. have the signup page broken down into like 3 different pages

                      hosting plans - there would be plenty of room for detailed instructions and information on free trials
                      register / host domains - Again plenty of room for instructions and some upselling for domains here
                      account owner details - last chance for some upselling. b4 account signup.

                      Broken down into 3 pages the information presented may not be so overwhelming for a newbie and there be room for clear instructions on each page.

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                      • #12
                        I agree with donerite on that 3 page breakdown suggestion. That would work marvelously for all involved.

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                        • #13
                          I have checked the following...

                          - Sitegr
                          - Inmot
                          - HG
                          - Dream
                          - Blue
                          - S5
                          - iPag
                          - GreenG
                          - Jag PC
                          - A2
                          - GD
                          - WPEng

                          No free trials to bee seen. I guess they missed the Free Trials Increase Sales Over MBG memo?

                          Please post any that you find/know of.
                          NOTE: "Free" trials that require a credit card information don't count (although I have yet to find any of those, either).

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                          • #14
                            Note: If you don't like the service by all means do shift to one of the above... and yes they count... just because they don't fit your argument "they don't count" then ? Am not even going to bother to reply to this thread any furhter. Its a free market anyone can do whatever they want after all... Do free to open your company and offer trials or not or whatever you can think of...

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                            • #15
                              I wasn't mentioning those sites from a reseller stand-point as if they are better options for resellers, I was mentioning them from a marketing stand-point. These companies spend most of their time calculating out how to get more NEW customers than they do on customer service.

                              So if you look at their marketing models, you can bet a nice bankroll what they are doing (or not doing) is a good indication of what maximizes profits and new customers. None of them are doing free trials. That's insightful.

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