I have been a reseller for over 10 years as I have found their service, support and feature sets the best value added complement to my web design business. I promote via three sites and according to the stats Unique Vistors are approaching 3000 a month - however : I have never had a successful unattended new signup. I have had to assist every single one of my hosting customers - even friends and family. The Free Trial period which is mandatory has only made it worse. Unless they are guided potential customers get confused - though they do manage to handle the renewals by themselves. Many of my new customers are those who want to break free of GoDaddy and Co but unless I help them over phone or do the signup for them they give up. People who use Free Trials rarely use their real data - I don't so at the end of 30 days they will go elsewhere as they rarely have anything tangible to make them stay. Am I alone with this experience ? I have another multi site customer who's been trying to signup without my assistance for 2 weeks - and have managed two free trials that they aren't entirely convinced about without my reassurance.
Credit where its due - the best control panel, the best value for money, the best support staff and the best feature set. I wouldn't use anybody else but the unattended web signup process is holding us all back. When will this get a make over ?
Credit where its due - the best control panel, the best value for money, the best support staff and the best feature set. I wouldn't use anybody else but the unattended web signup process is holding us all back. When will this get a make over ?
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