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Fixing WHM problems for more than a week ??
Today I am more than dissapointed with support here on Resellers Panel!
On 2006/08/14: 09:54:42 I reported a Ticket that several of my accounts are missing from WHM and I can't administer them. It was told to me that there have been issues and problems with server and I should be patient. OK, I was quet and waiting. But till today this issue wasn't solved at all!
On 2006/08/19 10:06:19 I reported a Ticket that I'm recieving warnings that one of my accounts is getting close to bandwidth limit and I can't fix it because of the first issue - I don't have it in WHM! The answer :
In this moment this site got down with Bandwidth Limit Exceeded and you can only imagine a shame for my firm because this site is one of our productive classifeds portal !! I'm suffering big damages because the problem wasn't fixed for 8 days, but did I do something wrong??
On 2006/08/14: 09:54:42 I reported a Ticket that several of my accounts are missing from WHM and I can't administer them. It was told to me that there have been issues and problems with server and I should be patient. OK, I was quet and waiting. But till today this issue wasn't solved at all!
On 2006/08/19 10:06:19 I reported a Ticket that I'm recieving warnings that one of my accounts is getting close to bandwidth limit and I can't fix it because of the first issue - I don't have it in WHM! The answer :
It is not so simple to 'fix' a single account and the server is being restored at the same time. ... We will fix your accounts, don't worry. We know what is like to have service down - you have your clients, which are calling you, I suppose, but we have our resellers who are doing the exact same thing. We, at the support staff are in the same situation as you - we are waiting this to be fixed and ready to be used. We can't do anything to speed the process or fix it.
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