Hi all, long time since I've been here. I have a general business question which I believe falls under marketing in a loose way.
Let's face it, we, as business owners, do not offer toll-free calling to customers because we like paying the money but rather because it is more or less a marketing technique. It makes you look like you care so much about your clients and prospects that you are willing to pay for the their incoming calls to you.
I don't know what it's like to do international business, so my question is mainly for localized business in the USA.
In this day and age of unlimited landline plans, VOIP and cell phones, is it really necessary for a business to have a tool free # anymore?
I mean, most people don't pay for long distance phone calls these days so you, as a business, are wasting money paying for these inbound toll-free calls and 800 service/number when your client most likely wasn't going to pay for it anyway.
The only reason I can think of to have a toll-free # is if you are a national mail order company that advertises nationally. Makes sense to have an easy to remember vanity # like 800-BUY-PENS.
So what say you? For something like business to business services, is it really necessary, helpful to your customers or even wise to pay for a toll-free #?
Let's face it, we, as business owners, do not offer toll-free calling to customers because we like paying the money but rather because it is more or less a marketing technique. It makes you look like you care so much about your clients and prospects that you are willing to pay for the their incoming calls to you.
I don't know what it's like to do international business, so my question is mainly for localized business in the USA.
In this day and age of unlimited landline plans, VOIP and cell phones, is it really necessary for a business to have a tool free # anymore?
I mean, most people don't pay for long distance phone calls these days so you, as a business, are wasting money paying for these inbound toll-free calls and 800 service/number when your client most likely wasn't going to pay for it anyway.
The only reason I can think of to have a toll-free # is if you are a national mail order company that advertises nationally. Makes sense to have an easy to remember vanity # like 800-BUY-PENS.
So what say you? For something like business to business services, is it really necessary, helpful to your customers or even wise to pay for a toll-free #?
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