WP Theme, Failed connection?

[djblalock]

I believe this is an API error of some sort....

My site was working fine up until today, and was not working before AND after the recent WP "Next Level" theme update.

My site is: http://hostingmy.net/ - And you can see it is not pulling any of the phone numbers, contact info, plans, etc.

I have changed no settings since the site worked before.... Any advice?


Note: I have temporarily put a message hovering over my site, that let's customers know about it.

[clivejo]

I like the message, nice touch!

I'm also having trouble with the API so I dont think its anything you have done. This is definitely a good argument for caching the likes of plan info, contact numbers, store name etc locally!!

[clivejo]

Following a quick visit to Mr DoneRiteHosting's website and finding his site up and working, I logged into my control panel.

It appears the API IP address has changed! In the Outgoing Connections page you need to add the following IP address.

198.23.53.26

Just for your information, if your interested. The API can be accessed from a web browser via a HTTPS connection. Just replace the username and password with your detail. You should get an XML file in reply to your query

https://api.**********.com/?auth_username=yourstore&auth_password=yourstorepassword&section=products&command=get_plans

[doneritehosting]

I like dj's opening message too clive, cuts right to the point...

Curious that the IP for the API would change. Wouldn't that affect everyones site that is using The api clive? I'm just curious how the API platform is setup...

[clivejo]

Wouldn't that affect everyones site that is using The api clive? I'm just curious how the API platform is setup...

Yes, anyone using the API and has the Outgoing Connections enabled on their account.

The IP has to be allowed in order for it to function as planned. Otherwise the plug-in cant communicate with the API.

[doneritehosting]

Ok I got you... I don't have outgoing connections enabled on my account... that why my site still worked then... preciate that info clive

[clivejo]

That would be why I knew when I seen your site working there was another problem !

[index.html]

Note: I have temporarily put a message hovering over my site, that let's customers know about it.

If you don't mind me asking - what plugin did you use for your temporary message?

[djblalock]

If you don't mind me asking - what plugin did you use for your temporary message?

I didn't

it was custom made using this code:

<a href="ANY SITE URL HERE" id="lcinitimg" style="right:15px;bottom:0px;position:fixed;" target="_parent""><img src="IMAGE URL"></a>

Just make an image, upload it, paste this code in your header template file (I did it via WP Editor), and change the specifications to fit your need!

It is the same one that I used for my Feedback button in the bottom right corner of my site, and I just changed the specifications to fit more towards the center of the screen.