I'm new to the RSP. I have 1 client after a few days. I've been able to get one client functioning effectively on the Internet as a result of my sales and support abilities. Within 6 hours of my sale (using the free store template I selected) I had my client's Web site functioning on the Web under the Domain name I sold him, resolving to his new Domain Name. After many years owning my own Domain, and having registered with three different registrars and hosting companies, I'm amazed at the speed of implementation achieved for this client by RSP on my behalf.
IRSP helped me resolve problems installing an old cgi script for my customer, and got me through the wire with my own new domain mail. At Support, Dimitar told me, after checking the functionality of my email for me, that it was all working correctly, and the problem lay with my ISP He suggested I phone them for the support I needed. I disputed this, asserting (politely, of course) that I have other personal domain mail working fine with Outlook Express, so the problem MUST BE with their end . . . but realizing we'd met a dead end, I thanked Dimitar and bid him "Good day."
Then I called my ISP. I could receive mail to the new Domain mail, but I couldn't send. My ISP gave me new POP and smtp settings for this account, and voila, my new Domain email worked! Dimitar was right. I'm impressed with the Support team.</i>
I'm disappointed in the quality of the stats available to my clients through the control panel. That's the only negative criticism I have. Maybe there are decent stats available I haven't found?
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It was stated that 10 client accounts on one hosting account wouldn't be wise, since there would only be one control panel, and storage and bandwidth resources would be (unfairly?) distributed over all ten clients.
Well, my experience is that everyone in the hosting plan has access to the control panel, and through it, control over the administration of his/her domain. I presume that on one hosting account, all clients have dirrerent usernames and passwords, and were I to buy a hosting account, I'd have mine for that account. I'd also have my client's usernames and passwords, to facilitate me in providing support. Clients don't have my username and password. I like that arrangement because after many years of Domain administration on the Internet, I trust me. I don't necessarily trust my clients, except insofar as the terms and conditions express. That suits me fine. With RSP's help I can live up to my end of the deal. That's why I'm in business.
My experience is that bandwidth usage is measured and usage stats are provided through the control panel. Should any client on the hosting plan exceed a contracted allotment of bandwidth, they will be billed individually for the excess, so the fairness of resources sharing is built into the plan. The shared resources are even more equitable because the wholesale cost to the reseller of extra bandwidth is more than reasonable with the RSP.
If my experience proves naive; if I'm simply mistaken in what I've said, I post this with confidence I'll be duly informed of my error.
Thank you,
William Cox
wmcox@gainesville.com
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