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Hi there,
I have noticed over the last month or so that Support tends to answer "too fast", not reading the questions properly and/or not checking up the problem properly.
I have been very satisfied with the support before (and I still think it is good) but I feel there has been a change in the wrong direction.
Today I got a message from a customer saying the same, so I thought it was time to give you some feedback.
It's great that you are fast. But I think most users would agree on that we rather wait 5 minutes more for a correct answer the first time. We loose these five minutes anyhow (as does the support personel) when the question needs to be repeated once or twice.
Thanks for considering this and thanks for a great service.
/Niclas
I have noticed over the last month or so that Support tends to answer "too fast", not reading the questions properly and/or not checking up the problem properly.
I have been very satisfied with the support before (and I still think it is good) but I feel there has been a change in the wrong direction.
Today I got a message from a customer saying the same, so I thought it was time to give you some feedback.
It's great that you are fast. But I think most users would agree on that we rather wait 5 minutes more for a correct answer the first time. We loose these five minutes anyhow (as does the support personel) when the question needs to be repeated once or twice.
Thanks for considering this and thanks for a great service.
/Niclas
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