It would be very helpful if RSP could notify us when a client's account or domain name is expiring. If we could receive a copy of the same e-mail that is sent to the account holders it would help immensely.
Several times this year accounts or domain names expired because my clients ignored the notices they received from RSP. Granted, it was their fault but they thought that the notice was either spam or that I would be the one notifying them. Just the other day a domain name had to be retrieved that had expired Nov. 9th and the client was unaware that the website was no longer visible. Had I been notified I would have taken care of it before that happened.
A notification of clients expiring accounts would be very helpful and may save sales that might be transferred somewhere else. That happened to me once when my contact at a company left and the person taking over switched designers because he didn't have my contact information. When they didn't receive notice as the email account of the former employee was no longer monitored they switched providers. I could have saved the account had I been more aware.
Yes, I know that the information is in our control panel, but I don't necessarily go there often to look at it. And sometimes after I do it slips my mind until it is too late. An email would be more of a constant reminder to check into the status and contact my client personally.
Several times this year accounts or domain names expired because my clients ignored the notices they received from RSP. Granted, it was their fault but they thought that the notice was either spam or that I would be the one notifying them. Just the other day a domain name had to be retrieved that had expired Nov. 9th and the client was unaware that the website was no longer visible. Had I been notified I would have taken care of it before that happened.
A notification of clients expiring accounts would be very helpful and may save sales that might be transferred somewhere else. That happened to me once when my contact at a company left and the person taking over switched designers because he didn't have my contact information. When they didn't receive notice as the email account of the former employee was no longer monitored they switched providers. I could have saved the account had I been more aware.
Yes, I know that the information is in our control panel, but I don't necessarily go there often to look at it. And sometimes after I do it slips my mind until it is too late. An email would be more of a constant reminder to check into the status and contact my client personally.
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