Why won't support simply answer my question?

[Guest]

The IP address for my web sites changed recently. One of my domains is still managed at network solutions, I tried to transfer it a long time ago but network solutions gave me a bunch of flack about it. Anyway, the site was working fine on Friday on all 3 domain names (2 are managed here).

I checked the site today and it doesn't resolve any more on one of the domain names (the one managed at network solutions).

I submitted a ticket and was basically told "that's not our problem".

I checked the IP address that the two domain names manged here and noticed that it was different from what it was two days ago.

I asked support if they could tell me when the IP changed and support tells me nothing except "Well, there is no system option for automated change of our clients records. The only option is the change to be reset from within the control panel of our client. "

I don't even know what that means.

All I know is that my IP address used to be 66.40.66.174 and now it's a 209 IP address.

I didn't change it (I don't believe I can) but it is definitely different.

Why can't someone just tell me that it changed and explain why it changed.

[iPhone]

I had this quite a few times. I think its that even the technical staff dont sometimes have a clue or have access to certain parts of the system and try to come up with a explanation which doesn't really make sense.

[vlasi47gr]

Well, I don't understand their explanation either. When that happens to me I just ask them to clarify what they mean and they are usually gracious about it. Not all of us understand all the techno-speak.

As far as Network Solutions is concerned, of course they don't want you to move your domain names. They overcharge for them. I have several clients that have their domain names with Network Solutions and their hosting with RSP and I have never had a problem with their accounts. We keep them their for specific reasons related to their email configurations that I didn't want to mess around with. Bur it should be relatively easy to go into the Network Solutions control panel and get the information and revise the settings so that you can transfer them over to RSP. I have done that in the past and it wasn't much of a problem.

[wyckliffe]

Cant login to my account

Im having issues logging in to my account. My reseller account is down, 2nd time in 3days. So how do i change my domains to another host if this is what im gonna get from you guys?

[Tom Alexander]

@wyckliffe - Could you please send us an e-mail with your Resellers name so we could investigate the issue further for you?

We have not got any problems with the website access from a long time and most probably the issue is caused by an Internet connection fail between you and the server.

Please contact us on the e-mail: support@resellerspanel.com

Thank you.

Best Regards.