General connectivity problem

[Oliver]

We are experiencing some Internet connectivity problems with the servers in one of our data centers (OrangeFiber).
The issue is due to a network connection problem in the datacenter. The entire rack is offline. We are in touch with the datacenter and hopefully this will be solved in shortly. However the server is up and running but due to the connection problem is inaccessible. I will update this thread with a list of the affected servers within a few minutes, once we have it confirmed...

... Here is the list of the affected servers:
s*upremecenter38.com
s*upremecenter39.com
s*upremecenter40.com
s*upremecenter41.com
s*upremecenter42.com
s*upremecenter43.com
s*upremecenter301.com
plus a few dedicated servers (contact support for details).

the asterisk after the first "s" in the name of the server is to be ignored

[Kalin]

Update:

We have received a report from our data center about the situation with the offline servers. Here is what their representative provided about the situation:

The transformer room for the building, where our transfer switch is located is flooded.
From what I've been able to gather, is that the building's fire suppression system has malfunctioned and is pumping water into the underground transformer room, and has caused our equipment, as well as our utility provider's equipment Centerpoint, to automatically shutdown to avoid damage.

The Houston Fire Department is at the scene now attempting to shut off water flow and pump the water out, so that Centerpoint can begin work on restoring power.

We will update further as we can.

Please be sure we are working on this as fast as possible and we are unflinching in making sure this is getting resolved ASAP.

Best Regards,
Kalin Blaskoff

[Kalin]

The power issue has been resolved. We expect all servers to be online in a few minutes.

Best Regards,
Kalin Blaskoff