An emergency maintenance was performed by our data center AlphaRed today, October 18. Their Technical Department informed us that a whole rack, with all its servers, must be moved urgently to a new data center. The maintenance started at 06.00 AM GMT (01.00 AM EST) and was supposed to take no more than 10 hours. The downtime that each one of the following servers experienced was 4 hours.
SupCenter41
SupCenter44
SupCenter45
Please, accept our sincere apologies regarding this matter!
P.S. We, at Resellers Panel, understand the inconvenience that this action has caused to you and your clients, and it is obvious that we will have to work on some failings that seem to be common for our, and AlphaRed's business models, especially in the “emergency” part.
SupCenter41
SupCenter44
SupCenter45
Please, accept our sincere apologies regarding this matter!
P.S. We, at Resellers Panel, understand the inconvenience that this action has caused to you and your clients, and it is obvious that we will have to work on some failings that seem to be common for our, and AlphaRed's business models, especially in the “emergency” part.