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We'd like to present to your attention more details about the latest service disturbance that you have been experiencing lately with our servers SupCenter100.com and SupCenter101.com. Both servers have been recently incorporated in our hosting platform’s network of servers as an essential part of a future cluster system. We’ve dedicated a great amount of efforts to ensure the trouble-free accomplishment of a data replication system that allows full synchronization between the two cluster-based servers.
The system had been working hassle-free since its integration until 9 PM GMT, yesterday, March 27th, when our administrators located a serious problem with the data replication functionality, largely due to unexpected complications of a network file system and data management nature. Despite our administrators’ timely intervention, we could not prevent the server performance problem from causing downtime to yours and your clients’ websites. Immediate system recovery measures were taken, but they turned out to be more time-consuming than expected.
During the problem resolution process and restoration of the data replication system, the temporary full discontinuation of the online services was inevitable. The recovery procedure was completed at around 3 AM GMT and the services were brought back online. However, the performance quality was not restored to its original level until 9 AM GMT, March 28th. Now we can assure you that the servers are fully operational and that the data replication system issue has been completely eliminated.
We'd like to take full responsibility for the server performance problem that you have been encountering and to assure you that no data has been lost during the recovery procedure. Please be informed that we draw lessons from our mistakes and that all necessary steps have been taken to minimize the risk of such disruptions happening again.
The system had been working hassle-free since its integration until 9 PM GMT, yesterday, March 27th, when our administrators located a serious problem with the data replication functionality, largely due to unexpected complications of a network file system and data management nature. Despite our administrators’ timely intervention, we could not prevent the server performance problem from causing downtime to yours and your clients’ websites. Immediate system recovery measures were taken, but they turned out to be more time-consuming than expected.
During the problem resolution process and restoration of the data replication system, the temporary full discontinuation of the online services was inevitable. The recovery procedure was completed at around 3 AM GMT and the services were brought back online. However, the performance quality was not restored to its original level until 9 AM GMT, March 28th. Now we can assure you that the servers are fully operational and that the data replication system issue has been completely eliminated.
We'd like to take full responsibility for the server performance problem that you have been encountering and to assure you that no data has been lost during the recovery procedure. Please be informed that we draw lessons from our mistakes and that all necessary steps have been taken to minimize the risk of such disruptions happening again.