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Yes, we'll work on the sitestudio update soon. We'll upgrade it.
The CP will be fixed soon.
As for the backup - it is not old and not more than 24 hours ago. The backup started at 10 PM EST on 5/25 and ended at 1 AM on 5/26. The server crashed around 6 AM EST. If there is an old file - it means that you probably uploaded in that time frame of 3 hours while the backup was running and the backup scripts has finished with your directory before you uploaded the new file(s).
I can login to the control panel but still i cannot view my site...
Ofcourse the e-mails are not working...
This is the biggest downtime i have ever seen...
And please, let the update of the site studio for an other time. Now make our sites live again....
PLEASEEEEEE
Edit: MY FILE MANAGER IS EMPTY!!!! WHERE ARE MY 7,5GB ????
herohat, the files are not old. They are less than 9 hours old before the crash. Maybe something else could be the problem. Please open a ticket describing your issue and our support will assist you. The file joomla.php which seems to be missing is not missing. It is there. There is another issue probably.
iasonas, I apologize for the delay, but big accounts takes time to be restored. All accounts with sizes up to 2 Gb have been restored already. There a couple of accounts that left to be restored, but they are HUGE. Big accounts takes time.
The account: "fortunato" only have 16.84 mb. Please see this account and see the domain name.
I opened a ticket but the support only say:
Regretfully we have to inform you that the server has lost 2 of its total 3 RAID5 hard drives and the RAID5 structure requires at least 2 had drives to operate.
This requires to do a full re-installation on the server and to restore the data from the back-up.
The last back-up was made 6 hours before the hardware failure and the restoration procedure will take from 3 to 5 hours. We are doing our best to make sure that this process runs as smoothly and fast as possible.
Best Regards,
Pete
If I can see the files, I can fixed the problem but I can not see the files yet.
And Kalin.... tell us the true, why after 24 hours the emails server are no working?
Nowadays, we know the value the e-mail. I have afraid that my customer never true again in this e-mail servers, that supposing that they continue using this service of hosting.
I have no idea why the mail server is not working. I do not hide any information from you. Very soon you will be able to receive emails again. The administrators are working on all 3 problems and should have them fixed very soon.
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