How does support answer the phone?

[Nemesis7485]

I'm a noob here and have not yet launched my site but what I'm curious to know is how does support answer the phone when a customer calls them? What I mean is, do they answer by saying they are LiquidNet, Reseller Panel or do they somehow know what reseller domain that customer belongs to and answers accordingly?

I hope I didn't confuse anyone.

Thanks in advance.

[The Stealthy One]

"Thank you for calling support." (The also use "p r o p e r s u p p o r t" in place of "support" sometimes.)

Test it yourself if you'd like to be sure: 800.574.0902 in the U.S. (which is where I'm assuming you are).

[Nemesis7485]

Thanks for your help, iamme.

I'm in the UK. That's why I haven't tried it myself, lol.

[The Stealthy One]

There is a UK number.

+44-20-7993-2768 in case you were not aware...

[Nemesis7485]

Oh kewl! TYVM for that, mate

[Milen]

Nemesis7485, the standard greeting from the support staff is typically company-name neutral like: "Hello, web hosting customer support, how can I help you?" or something similar.

[Nemesis7485]

Thanks for your reply, Milen. good to know