The support ticket is quite slow or my email is just ignored.
Support tickets are supposed to be answered in one hour, but this has taken several days and no response
(ticket (cpanel@resellerspanel.com) activated 5 December 2007).
I don't like these kinds of cat and mouse games.
I got a offer from Live Chat and was thinking to accepting it (Live Chat user name marksu).
My problems was that clientexec did not have right language files ready made.
I asked for the language files for review, but supports response was that cause it is 3 party app they do that.
Also I was told on further info about the matter they would charge me $60 per hour.
Well they are entitled to define they support policy as they like of course.
Still if that is their policy that they don’t give support on any 3 party app of any kind and all their apps are 3 party well...
That does confuse me. Well what ever that is not my main point though my main problem lies in the offer they gave me at Live Chat.
MAIN POINT
I did a lot of research to get to review the extent of translating the languages files my self.
Now that I was going to accept the offer same sales person just is telling me that he don’t remember our discussion.
Well he has access to Live Chat history (which he admit), he could easily check what kind of offer he given me.
His main response was:
"Teo: I will not look for it, I have no time for that and also I do NOT REMEMBER such conversation"
In our corporate consulting organisation we do have the politics that we honour the offers we give to our customers.
I would hope this company would do the same?
marksu
Support tickets are supposed to be answered in one hour, but this has taken several days and no response
(ticket (cpanel@resellerspanel.com) activated 5 December 2007).
I don't like these kinds of cat and mouse games.
I got a offer from Live Chat and was thinking to accepting it (Live Chat user name marksu).
My problems was that clientexec did not have right language files ready made.
I asked for the language files for review, but supports response was that cause it is 3 party app they do that.
Also I was told on further info about the matter they would charge me $60 per hour.
Well they are entitled to define they support policy as they like of course.
Still if that is their policy that they don’t give support on any 3 party app of any kind and all their apps are 3 party well...
That does confuse me. Well what ever that is not my main point though my main problem lies in the offer they gave me at Live Chat.
MAIN POINT
I did a lot of research to get to review the extent of translating the languages files my self.
Now that I was going to accept the offer same sales person just is telling me that he don’t remember our discussion.
Well he has access to Live Chat history (which he admit), he could easily check what kind of offer he given me.
His main response was:
"Teo: I will not look for it, I have no time for that and also I do NOT REMEMBER such conversation"
In our corporate consulting organisation we do have the politics that we honour the offers we give to our customers.
I would hope this company would do the same?
marksu
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