If I have a client on a server, I want INSTANT notification for anything that goes down with an ETA for resolution. This is ridiculous! I am selling hundreds of dollars worth of hosting plans and I have no idea what to tell a client when a server goes down. FIX THIS MESS! or I am moving.
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Mulitple Servers Down and Notifications
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Mulitple Servers Down and Notifications
Hello, I am receiving MANY calls from angry clients trying to figure out why their email and websites are not working. As usually, I have no idea what is going on and have to make something up. This is a serious problem and needs to be resolved. If I am to continue acting as a professional hosting company, I need INSTANT notification and reason for a server or any service that goes down. Your status page is useless, it tells me NOTHING and is not kept up-to-date.
If I have a client on a server, I want INSTANT notification for anything that goes down with an ETA for resolution. This is ridiculous! I am selling hundreds of dollars worth of hosting plans and I have no idea what to tell a client when a server goes down. FIX THIS MESS! or I am moving.Tags: None
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Just received this:
Hello,
Thank you for contacting our technical support.
At the moment we are experiencing problems with the server which stores the information of the DNS-es.
Please accept our apologies for the caused inconvenience.
Our administrators are doing the best they can to fix the issue as soon as possible.
Approximately after 1-2 hours everything should be back to normal.
Best Regards,
Nick
Ugh, my clients rely on their email for their business to function properly. This is just great... I wish I had this information an hour ago!
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Senior Member
- Sep 2007
- 396
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Nova-Host Cheap Web Hosting For the People By the People! Nova-Host
Nova-Host is the first part of Nova Internet Services. For more information, please go to Nova Internet Services
I agree apple, but they can't possibly fix these things in 10 seconds, though we all wish they could, but thats quite impossible anyway. Lets just all calm down and wait it out and let RSP do their job
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Originally posted by Nova-Host View PostI agree apple, but they can't possibly fix these things in 10 seconds, though we all wish they could, but thats quite impossible anyway. Lets just all calm down and wait it out and let RSP do their job
Here is one suggestion for the problem:
Create a forum for each server and allow us to subscribe to each of the forums that we have clients on. When something happens, simply create a new threat with the details above. Once it is created, anyone subscribed is sent an instant email with the thread title and a link to the entire post.
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iNSIDEdesign, we always try to notify our resellers when any service outages are scheduled, but unfortunately, not all outages are scheduled ones. You are always welcome to contact our support staff when you have encountered a problem by a ticket, e-mail, phone or LiveChat. As have seen it usually takes less then twenty minutes to receive a reply (a phone call would have most likely have taken less time in this case).
As for your suggestion, I will pass it to the company management, however, as always I cannot guarantee that it would be approved and implemented.
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Originally posted by Milen View PostiNSIDEdesign, we always try to notify our resellers when any service outages are scheduled, but unfortunately, not all outages are scheduled ones. You are always welcome to contact our support staff when you have encountered a problem by a ticket, e-mail, phone or LiveChat. As have seen it usually takes less then twenty minutes to receive a reply (a phone call would have most likely have taken less time in this case).
As for your suggestion, I will pass it to the company management, however, as always I cannot guarantee that it would be approved and implemented.
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I've been fussing about this for over a month. sc44 has had problems for over a month now and still counting. What really bunched my shorts was when the techs finally took me serious and found out that the was a problem with the data center. But it took two weeks of canned responses to get that much. STILL today the problem is back, well actually it started around mid-night last night Pacific time.
Not a happy camper
Well after finally getting to my CP I find we were informed of todays problems, but if you read the news message for time of schedule for maintenance it doesn't explain why at mid-night last night through this early morning web,database, email, and ftp continually timed out.
10/29/2007 - *************44 - Maintenance Scheduled
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WOW! This thread and the forum in general is really opening my eyes. I am a disabled person looking to get a small home-based business started in order to help make ends meet. So I decided that maybe RSP would be a way to do this. I have come up with a niche marketing plan to sell hosting and site design. However, after reading this thread and also having read through the whole forum now, I am wondering if RSP really is the way to go. Seems like too much downtime. Too much maintenance and too many problems with the servers, it seems.
Too me it seems that this RSP free reseller stuff might be too good to be true.
I'll have to probably rethink my plan here unless I can be reasonably convinced otherwise. Just seems to me like it may be better to pay for reseller hosting rather than go with this free RSP plan. Anyone disagree at this point?
This sucks, to put it nicely.
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Originally posted by toolsavvy View PostHowever, after reading this thread and also having read through the whole forum now, I am wondering if RSP really is the way to go. Seems like too much downtime. Too much maintenance and too many problems with the servers, it seems.
As for the service maintenances, although certainly inconvenient they are essential for improving the service and avoiding unplanned and longer service interruptions in the future. We have been criticized in the past for not announcing scheduled service interruptions properly and I think that we have significantly improved in this area, although, of course there is room for further improvement as well.
Originally posted by toolsavvy View PostI'll have to probably rethink my plan here unless I can be reasonably convinced otherwise. Just seems to me like it may be better to pay for reseller hosting rather than go with this free RSP plan. Anyone disagree at this point?Last edited by Milen; 02-11-2007, 02:05 AM.
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Originally posted by toolsavvy View Post
Too me it seems that this RSP free reseller stuff might be too good to be true.
I'll have to probably rethink my plan here unless I can be reasonably convinced otherwise. Just seems to me like it may be better to pay for reseller hosting rather than go with this free RSP plan. Anyone disagree at this point?
I have been with RSP for several years and have tried other hosting providers in the past. For what its worth, the best support I have found is right here with RSP. Also, since it is a free plan, what have you got to lose?
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