SSH an option or not?

[maxa]

Hi,

I thought that if you make a new plan with the LPB and you choose no SSH support, that clients could still choose to add SSH (and pay for it) through their control panel... but it seams on template #16 - compare our plans that SSH is not an option at all...? Please look at the screendump below.

/maxa

[Guest]

hmm.... I don't have that problem at all...

http://dorkypenguin.com/?action=webhosting&submenu=compare

[maxa]

hmm.... I don't have that problem at all...

http://dorkypenguin.com/?action=webh...ubmenu=compare

Yes, you do, but maybe I was not clear enough. On your Adelie-plan you probably have included SSH, right? And on Chinstrap you have not. What I want is that it should say "Optional" as it does on my Business plan. Now it seams like clients can not upgrade to SSH support on accounts where it is not default.

Do you get me?

[Guest]

aaah ok. I get what your saying now
sry bout that!

Honestly, I thought that the 'optional' was confusing. And if people want SSH, then they can order a bigger plan. I'm just glad we can choose to have it enabled on some plans to begin with now

[Kalin]

Actually SSH is optional.

By default your new clients will have their upgrades "OFF". If you want to allow them to upgrade SSH/IP and so on - you will have to enable the upgrades.

Best Regards,
Kalin Blaskoff

[maxa]

In that case I have done a big mistake (that could have been avoided with a bit of information ). You mean my clients does not have the option to upgrade their accounts to SSH?

I thought that choosing the SSH-Activate in the LPB meant that SSH was actually activated - not that the OPTION to activate it was activated...?

[Kalin]

Actually it does! It looks like I didn't understand you correctly. Let me take a closer look to that issue.

Best Regards,
Kalin Blaskoff

[Kalin]

If you select to offer SSH it means that SSH account is included in the price. No other upgrade is required to activate the SSH.

About your two new hosting plans - they have a red X as the upgrades are off in all custom plans. So basically your customers wouldn't know if they are able to upgrade the SSH or not. We need to come up with some solution about it... We are going to discuss that with Nick and let you know.

Best Regards,
Kalin Blaskoff

[maxa]

THanks Kalin. I thought so was the case.

[Kalin]

At first we decided not to offer the custom plans on the templates. That's why we decided the upgrades should be OFF by default. Right now the custom plans are offered on the templates and we'll set upgrades to be ON on all custom plans. Resellers can manually disable the upgrades from the RSP CP. This should take effect today.

Best Regards,
Kalin Blaskoff

[maxa]

Well, it should rather be set to "Optional", shouldn't it?

[Kalin]

Yes, SSH will be set Optional.

Best Regards,
Kalin Blaskoff

[maxa]

Yes, SSH will be set Optional.

Best Regards,
Kalin Blaskoff

Hello there Kalin,

This is not changed yet. Would you please look in to it?

Thanks.

[maxa]

Hello there Kalin,

This is not changed yet. Would you please look in to it?

Thanks.

Hello! Anyone there? 13 days since above post and no reply...

[Milen]

maxa, I will remind our developers about this issue and will provide an update about it as soon as I receive a reply from the developers.