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Hello,
Guys, let me clear some confusion here.
If you decide to purchase an account for a client of yours on a wholesale price, and want to use automated payments to renew the account, then those automated payments will be in the wholesale price as well. As with all recurring payments they get created for the same sum of which was paid initially.
In order to have a client renew his service on the retail price, he will have to do this manually via his control panel and if he decides he can setup a new recurring payment for the renewal of the account on the retail price you have set. (Please bear in mind that the initial recurring must be cancelled).
Additionally you can do renew it on behalf of your client, but you will need to have the reseller mode disabled in order to do so.
Just a quick example: You have a client named Josh and he gives you $40 dollars to setup his account at the wholesale price. You set it up like you would normally do, nothing special here.
But you have a deal that he must renew it on a retail price which is $50, so in this scenario you go to his account and to his Hosting control panel Account > Recurring section and disable any recurring payments. So after this when he gets the renewal alert email he will have to go to his control panel and manually renew the account for $50 which will setup a new recurring payment.
If however the client hadns you the $50 personally and you wish to have the recurring payments setup still. You will need to log into his account like the client himself via us/uk.cloudlogin.com and use his login details then simply renew the account just like he would.
Hopefully this clears things up, if you have any addiitonal questions feel free to ask or open a support ticket via your resellers control panels.
Best regards,
Adrian Trend
Customer support representative @ Resellerspanel.com
Guys, let me clear some confusion here.
If you decide to purchase an account for a client of yours on a wholesale price, and want to use automated payments to renew the account, then those automated payments will be in the wholesale price as well. As with all recurring payments they get created for the same sum of which was paid initially.
In order to have a client renew his service on the retail price, he will have to do this manually via his control panel and if he decides he can setup a new recurring payment for the renewal of the account on the retail price you have set. (Please bear in mind that the initial recurring must be cancelled).
Additionally you can do renew it on behalf of your client, but you will need to have the reseller mode disabled in order to do so.
Just a quick example: You have a client named Josh and he gives you $40 dollars to setup his account at the wholesale price. You set it up like you would normally do, nothing special here.
But you have a deal that he must renew it on a retail price which is $50, so in this scenario you go to his account and to his Hosting control panel Account > Recurring section and disable any recurring payments. So after this when he gets the renewal alert email he will have to go to his control panel and manually renew the account for $50 which will setup a new recurring payment.
If however the client hadns you the $50 personally and you wish to have the recurring payments setup still. You will need to log into his account like the client himself via us/uk.cloudlogin.com and use his login details then simply renew the account just like he would.
Hopefully this clears things up, if you have any addiitonal questions feel free to ask or open a support ticket via your resellers control panels.
Best regards,
Adrian Trend
Customer support representative @ Resellerspanel.com
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