My site suddenly went down and I haven't made any changes. It was working for the last 5 years without problem. Opened support ticket and been waiting for over an hour. In fact, I have 2 problems and opened 2 tickets. The first ticket was over 2 hours ago and still waiting. What is happening to the 24/7, guarantee within an hour response time? The response time next to the tickets are all 0 minutes!!
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Service going downhill
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check http://www.properstatus.com/
may be your site is hosted in US.Cloudlogin (SteadFast, Chicago, Illinois, USA) ?
since the 1 hour respond guaranteed is black and whited, open another ticket to request service extension, see whether they give you or not, and share the outcome with us here?
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If you go into your Control Panel and get your ticket ID number, then go to the top of this page and click on the LIVE CHAT link.
Ask the representative why you have not received assistance and paste in the ticket ID. He/she will look into it for you. There might be a problem with the ticketing system.
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Originally posted by vlasi47gr View PostI had a domain problem today and submitted a ticket. My problem was resolved within 15 minutes. So, there obviously is not a problem with the ticketing system. Hope yours has been resolved by now.
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Originally posted by doneritehosting View PostSame with me vlasi... every problem I ever had with any rsp hosting account I filed a ticket and the issue was either rapidly resolved or if the problem was on my end advised how to fix it and and if I needed it, got help on how to fix it to boot... way less than an hour too
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Originally posted by doneritehosting View PostI'm sorry to hear that apple and surprised too to say the least... I haven't had a reason to file a support ticket in a good while though. RSP has always been prompt with me in the past and hope that this continues..
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I've gotten a few emails and a phone call today and yester day about down sites with 403, 503, and 500 errors... I tried to log onto the affiliate site to submit a ticket and got a 503 myself.
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