Originally posted by The Stealthy One
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Support staff gives RSP address to clients
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Originally posted by maxa View PostWhy not always return such a question to sales department? Technical support is techincal support, and sales run sales. That isn't strange.
Originally posted by wjleong View PostHow we know whether our clients sign up for a dedicated server?So how we notify you?
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Originally posted by Milen View Postmaxa, this is the general practice. However, as you have seen, there might be some occasional exceptions and these exceptions are mistakes on the part of the support team. This is why I have said that the only way to be absolutely certain that such mistake do not occur is if you provided technical support to your clients entirely on your own. However, to avoid such mistakes (or at least to significantly minimize the chance of their occurrence), Niko, the head technical supervisor of the support staff, has already issued a warning to the support team members to forward any inquiries from clients about dedicated servers to the reseller or to direct the client to use the contact us form on the reseller template (in case that the reseller uses a template-based reseller store, of course).
Credit and respect to your work guys!
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